Accommodation and Tenancy Specialist

5 days ago


Portsmouth, Portsmouth, United Kingdom Portsmouth City Council Full time

**About the Role**

We are seeking an experienced Accommodation and Tenancy Specialist to join our housing team at Portsmouth City Council. As a key member of our team, you will be responsible for supporting tenants with their tenancy agreements, providing advice on budgeting and income maximization, and assisting with the allocation of new tenancies.

The successful candidate will have a strong understanding of housing regulations and policies, as well as excellent communication and interpersonal skills. You will work closely with colleagues, tenants, and other stakeholders to ensure that our services meet the needs of the community.

Key Responsibilities:

  • Support tenants with their tenancy agreements, providing guidance on their responsibilities and obligations.
  • Provide advice on budgeting and income maximization, helping tenants to manage their finances effectively.
  • Assist with the allocation of new tenancies, ensuring compliance with housing policies and regulations.
  • Deliver high-quality customer service to tenants, responding to their queries and concerns.
  • Collaborate with colleagues to resolve complex housing cases and provide effective solutions.

Requirements:

  • Degree in a related field (e.g., housing, social care, or a related discipline).
  • Proven experience in a similar role, with a strong understanding of housing regulations and policies.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with tenants, colleagues, and other stakeholders.
  • Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
  • Proficiency in Microsoft Office, particularly Excel and Word.

Benefits:

  • A competitive salary of £31,067 to £35,235 per annum.
  • Up to 31 days annual leave pro rata, plus bank holidays.
  • Flexible working options, including hybrid working arrangements.
  • Access to a range of training and development opportunities.
  • Potential to purchase additional annual leave.


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