Application Support Engineer

5 days ago


London, Greater London, United Kingdom Federated Hermes Full time
Job Overview

We are seeking an IT Support Specialist to join our Finance team at Federated Hermes. This is an excellent opportunity to work with a leading global investment management company and contribute to the delivery of high-quality services to our clients.

Key Responsibilities:

You will be responsible for providing day-to-day application support to our business users, ensuring issues are logged and resolved promptly. You will also perform system administration and first-line support for all Finance systems, with a focus on Infor BI.

In this role, you will engage extensively with business stakeholders, provide training and support as needed, and participate in the Hermes Change Management process. Your excellent communication skills and ability to establish positive relationships with the user community will be essential in this position.

You will work closely with the Production, Technical, QA, and Development teams to ensure seamless delivery of applications and services. A strong team player with a passion for delivering exceptional customer service, you will thrive in our fast-paced environment.

Key Performance Indicators (KPIs):

  • First-call resolution rate of 80%
  • Customer satisfaction rating of 90%
  • Timely resolution of critical incidents

Requirements:

  • Experience within an application support role
  • Basic SQL knowledge
  • Industry-related business knowledge (Property Management, Property Investment, Property Fund Management)
  • SQL knowledge
  • Excel VBA

Benefits:

  • $80,000 - $110,000 per annum
  • Comprehensive benefits package including health insurance, retirement plan, and paid time off
  • Professional growth opportunities
  • Inclusive work environment
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