Restaurant Team Member

2 weeks ago


Canterbury, Kent, United Kingdom German Doner Kebab Full time

Customer Experience Specialist

Be part of a dynamic and fast-growing team

At German Doner Kebab, we are committed to delivering exceptional guest experiences. As a Customer Experience Specialist, you will play a key role in ensuring that every guest leaves our restaurant feeling valued and satisfied.

Your Key Responsibilities:

  • Provide outstanding customer service and support to guests, addressing their needs and concerns in a timely and professional manner
  • Work collaboratively with the team to achieve brand standards and deliver exceptional guest experiences
  • Process guest orders accurately and efficiently, ensuring that orders are fulfilled to the highest standard
  • Upsell and promote additional food and beverage items to enhance the guest experience and increase sales
  • Ensure that all guest areas are clean and well-maintained, adhering to our high standards of quality and hygiene
  • Adhere to brand standards and procedures, ensuring consistency in all aspects of the guest experience

Key Skills and Knowledge:

  • Excellent communication and interpersonal skills, with the ability to interact with guests and colleagues in a professional and courteous manner
  • Able to maintain a clean and smart appearance, adhering to our high standards of grooming and presentation
  • Displays a positive and enthusiastic approach to all tasks, with a strong commitment to delivering exceptional guest experiences
  • Exhibits a cheerful and helpful attitude, providing excellent guest care and support at all times

About Us:

German Doner Kebab is a leading casual dining brand, committed to delivering exceptional guest experiences and driving business growth. We offer a full career pathway and support our team members with fantastic progression opportunities, so if you're passionate about delivering outstanding customer service and want to be part of a dynamic and fast-growing team, we'd love to hear from you.



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