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Internal Sales Representative

2 months ago

Selby, United Kingdom Swift Temps (North West) Ltd Full time
About the Role

We are seeking a highly motivated and results-driven Internal Sales Executive to join our team at Swift Placements. As a key member of our sales team, you will play a critical role in managing the sales pipeline, nurturing leads, and supporting external sales teams.

Key Responsibilities
  • Sales Generation:
    • Manage inbound inquiries, qualify leads, and generate sales.
    • Maintain and update customer records in CRM.
    • Prepare and issue quotes, negotiate terms, and close sales.
    • Meet or exceed monthly and quarterly sales targets.
  • Customer Relationship Management:
    • Act as the first point of contact for customers, responding promptly to queries via phone, email, and online channels.
    • Build and maintain relationships with new and existing customers to drive repeat business.
    • Provide excellent customer service to ensure customer satisfaction and loyalty.
  • Sales Support:
    • Assist the external sales team by providing and calculating Freight quotes, product information, and administrative support.
    • Coordinate with other departments (e.g., logistics, finance) to ensure smooth order processing.
    • Monitor and follow up on orders, ensuring timely delivery and resolution of issues.
Requirements
  • 1-3 years of experience in a sales role, preferably in an internal or telesales environment.
  • Proven track record of meeting or exceeding sales targets.
  • Sales or customer service experience.
  • Freight forwarding or export sales experience (ideal but not essential as training is provided).
  • Proven success of calculating and submitting quotes and tender submissions.
  • Experience of negotiating with clients and suppliers.
  • Key account management experience with proven success of developing relationships.
  • Good administrative skills.
  • Good numerical skills.
  • Good IT skills (Microsoft Excel, Word, Outlook, PowerPoint).