Senior Client Service Manager

2 weeks ago


Whitehaven, Cumbria, United Kingdom Home Group Limited Full time
Senior Client Service Manager

About the Role

We are seeking an experienced Senior Client Service Manager to join our team at Home Group Limited. As a Senior Client Service Manager, you will be responsible for leading our supported housing service in Whitehaven, Cumbria, and ensuring that our customers receive the highest level of service.

Key Responsibilities

  • Lead the team in reviewing Key Performance Indicators for the service, including Arrears, Voids, compliance, budgets, and customer satisfaction.
  • Attend team handover meetings to ensure that risks are managed and customers are supported.
  • Develop and maintain strong external relationships to support the service.
  • Work collaboratively with the team to achieve service goals and objectives.
  • Ensure that customers receive a high-quality service that meets their needs and expectations.

What We Offer

  • A competitive salary and benefits package, including a health cash plan and generous pension scheme.
  • Opportunities for career growth and professional development within the organization.
  • A supportive and collaborative work environment.
  • Flexible working arrangements to support work-life balance.

Requirements

  • Experience in a supported housing environment, preferably with a focus on client service.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
  • Ability to work collaboratively as part of a team and contribute to the achievement of service goals and objectives.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please click APPLY NOW to submit your application.



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