Senior Client Service Manager
2 weeks ago
About the Role
We are seeking an experienced Senior Client Service Manager to join our team at Home Group Limited. As a Senior Client Service Manager, you will be responsible for leading our supported housing service in Whitehaven, Cumbria, and ensuring that our customers receive the highest level of service.
Key Responsibilities
- Lead the team in reviewing Key Performance Indicators for the service, including Arrears, Voids, compliance, budgets, and customer satisfaction.
- Attend team handover meetings to ensure that risks are managed and customers are supported.
- Develop and maintain strong external relationships to support the service.
- Work collaboratively with the team to achieve service goals and objectives.
- Ensure that customers receive a high-quality service that meets their needs and expectations.
What We Offer
- A competitive salary and benefits package, including a health cash plan and generous pension scheme.
- Opportunities for career growth and professional development within the organization.
- A supportive and collaborative work environment.
- Flexible working arrangements to support work-life balance.
Requirements
- Experience in a supported housing environment, preferably with a focus on client service.
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
- Ability to work collaboratively as part of a team and contribute to the achievement of service goals and objectives.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, please click APPLY NOW to submit your application.
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