Social Work Support Assistant

3 days ago


Cardiff, Cardiff, United Kingdom Brackenberry Full time

We are partnering with a Local Authority to assist with the appointment of a Social Work Support Assistant, on a 3-month contract, likely to be extended at the client's discretion. Please submit your CV for consideration.

Rate of Pay: £12.38 - £15.48 per hour

Hours Per Week: 18.50

Job Summary:

This role is required to provide support to Social Workers and Managers across Adult Services. This will involve working within current legislation and following Council policies, procedures, and best practices.

Key Responsibilities:

  • To contact service users or their representatives to notify them of new care packages starting
  • To contact service users or their representatives to complete 4-weekly phone reviews following changes to care packages
  • To complete relevant forms and tasks on the Carefirst database and make recommendations to allocated Social Workers following completion of reviews
  • To assist with incoming calls from service users or their representatives as part of the duty process, signposting, and/or passing on relevant information to Social Workers
  • To support teams and managers with updating, maintaining social work pending/allocation lists and provide statistical information as required

Requirements:

  • Experience of dealing with the public
  • Experience of Microsoft Office, including Excel and Outlook
  • Experience of working to legislative/corporate procedures, processes, and guidelines

Important Notes:

  • You should be available to work immediately or at short notice
  • You should have the right to work in the U.K
  • This role requires a basic DBS


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