Social Work Support Assistant

6 days ago


Cardiff, Cardiff, United Kingdom Brackenberry Full time
Job Description

We are seeking a highly organized and detail-oriented individual to join our team as a Social Work Resource Assistant. This is a 3-month contract, with the possibility of extension or conversion to a permanent role.

Key Responsibilities:

  • Provide administrative support to Social Workers and Managers across Adult Services, ensuring compliance with current legislation and Council policies.
  • Communicate effectively with service users, their representatives, and other stakeholders, including Social Workers, Team Managers, GPs, and other providers.
  • Update and maintain client databases, monitoring and managing outlook mailboxes as required.
  • Assist with incoming calls, signposting, and passing on relevant information to Social Workers.
  • Support teams and managers with updating, maintaining social work pending/allocation lists, spreadsheets, and providing statistical information.
  • Coordinate and book screening appointments, send appointment letters, book meeting rooms, and follow up support documentation.

Requirements:

  • Experience of dealing with the public and working in a fast-paced environment.
  • Proficiency in Microsoft Office, including Excel and Outlook.
  • Ability to work to Legislative/Corporate procedures, processes, and guidelines.

What We Offer:

  • A competitive hourly rate of £15.38.
  • The opportunity to work with a reputable company, Brackenberry Ltd, and contribute to the success of our clients.
  • A supportive and dynamic work environment.


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