Administration Manager

4 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Brook Street NMR Full time
Job Title: Administration Manager

We are seeking an experienced Administration Manager to lead our Contracts Administration Team in High Wycombe. As a key member of our Telesales Department, you will be responsible for managing a team of administrators, maintaining key customer relationships, and aligning team activities with our organization's broader objectives.

Key Responsibilities:
  • Lead and manage a team of administrators to achieve targets and deliver exceptional customer service.
  • Develop and implement strategic plans to enhance team efficiency and operational effectiveness.
  • Monitor and manage team performance against KPIs and targets, providing regular feedback and coaching.
  • Facilitate the professional growth of your team through training, mentorship, and ongoing support.
  • Ensure all team processes and procedures are followed consistently, identifying areas for improvement and introducing solutions to enhance efficiency.
  • Prepare detailed reports on team performance and trends, using data-driven insights to make informed decisions and improve team results.
  • Ensure compliance with all relevant regulations and industry standards, staying updated on regulatory changes and implementing necessary adjustments.
Requirements:
  • Proven leadership experience, with the ability to manage and develop a high-performing team.
  • Strong coaching and people management skills, with a track record of driving team success.
  • Ability to consistently meet KPIs and deliver results in a target-driven environment.
  • Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
  • Strong commercial awareness and the ability to convey complex information in a simple, actionable way.
  • Knowledge of people management processes and strategies.
What We Offer:
  • Competitive salary ranging from £30,000 to £32,000.
  • Opportunities for ongoing professional development, training, and coaching to help you grow in your career.
  • Generous pension scheme.
  • Access to a range of retail, leisure, holiday, and travel discounts.
  • Bike to work scheme to support sustainable commuting.
About Us:

We are Brook Street Recruitment, a leading recruitment agency with a passion for helping people succeed in their careers and partnering with businesses to find the right talent for growth and innovation.

Diversity and Inclusion:

We believe in creating a workplace that celebrates diversity and equality, fostering an innovative and productive environment where different ideas, perspectives, and backgrounds thrive.



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