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Service Operations Specialist
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We are seeking a highly skilled Service Operations Specialist to join our team at Egress. As a key member of our Service Management team, you will be responsible for ensuring the smooth operation of our services and delivering exceptional customer experiences.
Key Responsibilities- Service Management: Work closely with the Service Manager to develop and implement service management processes, ensuring alignment with ITIL v4 best practices.
- Incident Management: Collaborate with key stakeholders to resolve incidents efficiently, ensuring minimal disruption to our customers.
- Problem Management: Identify and document known problems, working with stakeholders to resolve these issues and prevent future occurrences.
- Change Management: Work with stakeholders to implement changes to our services, ensuring seamless execution and minimal disruption.
- Service Reviews: Conduct regular service reviews with customers, ensuring their needs are met and expectations are exceeded.
- Process Improvement: Continuously evaluate and improve our service management processes, identifying areas for enhancement and implementing changes as needed.
- Experience: Proven experience in a customer service or service desk function, with a strong understanding of ITIL v4 best practices.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to work with stakeholders at all levels.
- Technical Skills: Proficiency in Microsoft Excel and other Microsoft products, with a strong understanding of IT service management tools and technologies.
- Competitive Salary: A competitive salary and benefits package, including a contributory pension scheme and flexible dress code.
- Professional Development: Opportunities for professional development and training, including regular employee reviews and a culture of continuous learning.
- Collaborative Environment: A collaborative and supportive work environment, with a strong focus on teamwork and open communication.
