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ServiceNow Training Specialist

2 months ago

Liverpool, Liverpool, United Kingdom Talent Full time
Job Description

**ServiceNow Trainer Wanted**

Talent is seeking a skilled ServiceNow Trainer to join our team for a 12-month engagement.

**Key Responsibilities:**

  • Develop and deliver comprehensive training programs to ensure employees can effectively perform their tasks within ServiceNow frameworks.
  • Maintain training materials and ensure all training aligns with project timelines and goals.

**Learning Needs Assessment (LNA) Ownership:**

  • Guarantee accurate and relevant training for designated roles by maintaining the validity of the Learning Needs Assessment (LNA).
  • Collaborate closely with the training coordinator to keep the LNA current and reflective of any changes.

**Training Curriculum Development:**

  • Develop and sustain a suitable curriculum of courses that meet the needs of our employees.

**Guided Tours Maintenance:**

  • Maintain the Guided Tours within ServiceNow to ensure a seamless user experience.
  • Provide timely support to new users of ServiceNow to enhance their efficiency.

**Training Delivery:**

  • Deliver ServiceNow training in person and maintain online training modules.
  • Ensure that all training sessions meet objectives and align with the Learning Needs Analysis (LNA).

**Project Team Alignment:**

  • Collaborate with the project team to synchronize training activities with project timelines.
  • Coordinate with the communication lead and project manager to ensure training is delivered at optimal times.

**Requirements:**

  • Proven experience in developing and delivering training programs, specifically within ServiceNow.
  • A minimum of 2 years in a ServiceNow & ITSM Environment.
  • Strong understanding of ServiceNow frameworks.
  • Ability to work collaboratively with project teams and coordinate training activities.