Television Regulation Specialist

3 weeks ago


Reading, Reading, United Kingdom Capita Full time
Capita's Licence Enforcement Team

We're seeking a skilled and motivated individual to join our Licence Enforcement Team as a Television Regulation Specialist. As part of our team, you'll contribute to maintaining public trust and fostering a sense of community engagement.

Key Duties
  • Engage with the public through door-to-door interactions, focusing on properties without TV licences.
  • Explore customers' reasons for lacking a TV licence and make informed decisions on the best course of action.
  • Accurately capture visit information and submit it in line with our established procedures.
  • Deliver presentations on licence payment schemes and facilitate transactions when required.
  • Secure accurate payment data and ensure all interactions remain professional.
  • Represent Capita at court hearings when necessary, providing expert testimony in prosecution cases.
  • Maintain effective working relationships with the Visiting Manager and adhere to outlined policies and guidelines.
Essential Skills and Qualifications
  • Full-time availability and flexibility to adapt to changing circumstances.
  • UK driving licence holder; willingness to use a company vehicle when required.
  • Superb communication and interpersonal skills, complemented by proficiency in written English.
  • No prior experience is necessary; however, natural aptitude for sales and negotiation is beneficial.
Our Offer
  • Annual salary: £30,000.
  • Choice between a company car and £3700 annual car allowance.
  • Holidays: 23 days rising to 28; possibility of buying additional leave.
  • One paid day off annually for volunteering with preferred charities or causes.
  • Pension matching, life insurance, and other employee perks.
  • Variety of flexible benefits tailored to individual preferences.
  • Regular access to up to £500 of salary before paydays, plus dedicated financial management resources.
  • Diverse Employee Network Groups promoting inclusivity and career growth opportunities.

You'll benefit from comprehensive training and support, equipping you to excel in this role and beyond. With Capita, you'll find endless opportunities for growth, within a collaborative environment built around open communication and mutual respect.



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