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Debt Resolution Process Specialist

1 month ago

Leeds, Leeds, United Kingdom Lowell Group Full time

At Lowell Group, we're committed to making credit work better for all. Our mission is centered around helping customers become debt-free, focusing on practical and affordable solutions. We acquire debts from various sectors and provide collection services for other businesses.

Sustainability and Career Progression

We prioritize sustainability, hybrid working, leadership development, and career progression, making Lowell a rewarding place to work. One of our key responsibilities involves maintaining the Process Architecture framework for the UK business, ensuring processes are up-to-date to support process ownership, risk management, and control demonstration.

Process Analysis and Documentation

Fostering relationships with business SMEs is crucial in collecting data, process knowledge, and documentation to support strategic objectives. Reviewing and documenting end-to-end processes requires collaboration with multiple owners to ensure hand-offs have demonstrable controls, ownership, and are waste-free.

Required Skills and Qualifications
  • Strong process and data analysis skills
  • Intermediate MS Office, including Excel skills
  • Understanding of different control types and ability to identify and recommend process controls
Benefits

A competitive salary of £40,000 - £55,000 per annum, based on experience and qualifications. Additionally, you'll be entitled to:

  • A discretionary annual bonus
  • 3% flexible benefits
  • 28 days' holiday plus public holidays, with the option to purchase up to 5 additional days
  • Life assurance
  • Self-development opportunities, recognition awards, and on-site facilities