Debt Recovery Specialist

3 days ago


Leeds, Leeds, United Kingdom CV-Library Full time
Debt Collection Specialist

We are seeking a skilled Debt Collection Specialist to work with our clients, utilising expertise in negotiating within the parking related debt environment.

The ideal candidate will be responsible for resolving outstanding debt issues through effective communication and negotiation, ensuring timely payment and compliance with internal and client policies.

Key Responsibilities:

  1. Establishing and maintaining positive relationships with clients and customers to resolve debt issues efficiently.
  2. Negotiating full payment of debts or establishing affordable repayment arrangements within agreed business objectives and targets.
  3. Ensuring accurate information is provided to customers and all interactions are correctly documented and updated on internal systems.
  4. Maintaining up-to-date knowledge of relevant standards, policies, and processes such as Data Protection, Ofcom, and PCI Compliance.
  5. Meeting or exceeding minimum collections and performance standards and Key Performance Indicators (KPIs).
Requirements:
  1. Proven experience in debt collection or management, particularly within a parking related environment.
  2. Able to work effectively under pressure in a fast-paced office environment.
What We Offer:
  • 22 days annual leave + Bank Holidays.
  • An annual bonus up to 20% (5% quarterly) based on personal and business performance.
  • Company Pension Scheme.
Salary:■ ■ ■ Estimated salary: £30,000 - £37,000 per annum, dependent on experience.

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