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Administrative Support Specialist

2 months ago

Doncaster, United Kingdom Service Care Solutions Full time
Job Title: Administrative Support Specialist

Location: Service Care Solutions

Contract Type: Temporary

Weekly Hours: 37

Working Hours: 8:30 am - 5:00 pm

Job Purpose

To provide high-quality administrative support to the HR and L&D teams, ensuring efficient and effective human resources and organisational development services. The role involves using various software packages and HR systems to manage recruitment, onboarding, attendance, and learning materials, while also providing ad-hoc support across the wider team.

Key Responsibilities
  • HR & OD Administration:
    • Work as part of a multi-skilled team to provide efficient and effective HR and OD administration.
    • Act as the first point of contact for both internal and external customers, handling a range of queries, providing guidance, and directing them to relevant information.
    • Provide comprehensive HR administrative support, including note-taking and producing relevant documentation.
    • Support the recruitment process by ensuring job adverts are accurate, processing offer packs, and maintaining recruitment-related records.
  • Recruitment & Onboarding:
    • Collaborate with recruitment agencies to help managers find suitable candidates, providing administrative support to solve recruitment issues.
    • Prepare accurate offer packs, including offer letters, contracts, and pre-employment paperwork.
    • Ensure recruitment records, trackers, and databases are up-to-date and fit for purpose.
    • Manage onboarding processes and ensure new hires have a positive experience.
  • Learning & Development (L&D):
    • Work closely with the L&D team to manage and maintain the learning management system (LMS), learning records, and materials.
    • Liaise with training providers and delegates to manage the scheduling and booking of learning activities.
    • Support the production of learning materials and ensure seamless execution of L&D events.
Person Specification
  • Essential Qualifications and Knowledge:
    • Level 2 NVQ in Administration or 3 GCSEs, including Maths and English at Grade C or above.
    • Awareness of human resources and learning and development services.
  • Essential Experience:
    • Minimum 1-year experience in HR and/or L&D/OD administration, particularly in recruitment or learning and development.
    • Experience maintaining computerised administrative systems.
    • Experience with HR and/or learning management systems to manage training and employee records.
    • Proven ability to meet deadlines and targets.
  • Skills and Competencies:
    • Strong written and verbal communication skills, with the ability to produce clear and accurate documents.
    • Adaptability to change and proactive in improving processes.
    • Ability to work independently and demonstrate initiative.
    • Proficiency in ICT systems, including word processing and spreadsheets.
    • Strong minute-taking skills and accuracy in capturing information.
    • Interpersonal skills, including the ability to build relationships and handle difficult situations.
    • Ability to handle confidential data in compliance with GDPR.