Customer Team Leader

2 weeks ago

Gosport, Hampshire, United Kingdom Co-op Digital Full time
Customer Team Leader Job Description

We are seeking a Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising Customer Team Members, and delivering great customer service.

Key Responsibilities:

  • Friendly and thoughtful service – you will give friendly, welcoming, easy, helpful and thoughtful service every day.
  • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
  • Make sure that the store remains safe, legal, and fully operational.
  • Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
  • Support your store manager by deputising when they're not working and delivering a variety of HR processes.
  • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.

Requirements:

  • A genuine care for the needs of customers and members.
  • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
  • Great people skills, with the ability to build positive relationships with customers and colleagues.
  • Strong organisational and problem-solving skills.
  • A desire to learn, grow and develop your leadership skills.
  • The flexibility to work a range of different shifts.

Why Co-op Digital?

  • Full, paid training and dedicated support for your personal development and career progression.
  • 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
  • A pension scheme with up to 10% employer contributions.
  • Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
  • 36 days of holiday (including bank holidays, pro rata for part time colleagues).
  • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
  • 24/7 employee assistance service.
  • Rotas shared three weeks in advance and accessible on your phone.
  • Cycle-to-work scheme.

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

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