Hotel Operations Manager

1 day ago


Reigate, Surrey, United Kingdom N.E. Recruitment Full time
About the Role:

The Hotel Operations Manager is responsible for overseeing the smooth functioning of the reception department, ensuring a consistently high level of guest satisfaction.

This role requires experience as a hotel Reception Manager/Front Office Manager, including managing bedroom reservations, group reservations, and revenue management. The successful candidate will be responsible for managing a team within the reception department, working on day and night shifts, and being hands-on meeting guests, handling front desk duties, and allocating time to revenue management.

Key Responsibilities:

  • Lead the reception team to ensure the department is fully staffed and team members are trained, motivated, and confident in delivering customer care with commercial awareness.
  • Ensure telephone handling and bookings are handled competently.
  • Upsell from dinner reservations to room types proactively.
  • Maximize revenue through effective revenue management strategies.

Requirements:

  • Proven supervisory experience in a hospitality setting.
  • Strong team player with excellent communication and interpersonal skills.
  • Familiarity with hotel operations and revenue management (1 year required).

Benefits:

A competitive salary of £45,000 - £55,000 per annum, depending on experience, and a 5-day working week, including weekends, on a rota basis.



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