Funeral Service Manager

2 weeks ago


England London Merton, United Kingdom Dignity Funeral Directors Full time
About the Role

We are seeking a compassionate and skilled Funeral Director to join our team at Frederick W. Paine Funeral Directors in Chessington, Raynes Park & Esher. As a Funeral Director, you will be the face of Dignity Funerals, representing our esteemed portfolio of brands and funeral homes.

Key Responsibilities
  • Manage a diverse array of responsibilities, including branch administration, funeral arrangements, care of the deceased, and community outreach.
  • Operate on the on-call rota, taking first calls and mobilising ambulance teams to bring the deceased into our care.
  • Lead on funerals conducted by the Brand, including route planning, coordinating Funeral Operatives, and fulfilling duties such as bearing or driving the hearse and limousine.
  • Work closely with clients to arrange funerals, planning every personalised detail and offering the full range of services and products that address their needs.
  • Engage with the local community by participating in events hosted by our Brand, such as MacMillan Coffee Mornings and Remembrance Day Services.
Requirements
  • Prior supervisory/team leader experience, with the ability to motivate others effectively.
  • A Full UK Manual Driving License.
  • Exceptional communication and administrative abilities, coupled with meticulous attention to detail.
  • Emotional intelligence and a genuine dedication to delivering empathetic customer care in sensitive situations.
  • Proactive support for colleagues, offering confident guidance and fostering a culture of shared success.
  • Reliability, professionalism, and personal presentation, consistently striving for excellence in individual performance and team outcomes.
What We Offer
  • An annual salary of £31,392.27.
  • 22-25 Days Holiday + Bank Holidays.
  • A Pension Scheme.
  • Life Assurance X2.
  • Free Uniform Provided (Incl. Dry Cleaning).
  • Access to our internal apprentice & personal development schemes.

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