ERP Technical Delivery Specialist

4 weeks ago


Solihull, Solihull, United Kingdom Serco Full time

ERP Technical Delivery Specialist

At Serco, we are seeking an ERP Technical Delivery Specialist to advise and support the technical elements for the ERP projects and support significant tickets. The role will also support the ERP strategy primarily for SAP plus some other non-SAP platforms. The ERP Technical Delivery Specialist will support the reduction of technical debt, assure solutions before they are commissioned and provide stability to our environments.

Key Responsibilities:

  • Contribute towards the development and implementation of a robust governance framework for the broader function, owing the technical aspect where appropriate.
  • Ensuring seamless operations of critical stakeholder engagement platforms.
  • Supporting business initiatives to embrace optimal solutions, including the adoption of innovative platforms.
  • This role will report into the Head of ERP Delivery and support the definition and documentation of the technical architecture and strategy.
  • Ensuring the quality of key technical documentation.
  • Maintaining well-documented technical design patterns.
  • Administering crucial control artifacts and strategies for servers, integrations, and developments.
  • Involved with managing the accuracy and currency of technical debt/spend forecasts.
  • Supporting supplier license optimisation.
  • Supporting the delivery of high-quality BAU services, with involvement in issues being exceptional.
  • Assisting in patch management, audits, and handling high-severity incidents.
  • Contribute to effective problem management, responsible for resolution of technical problems.
  • Contributing to the delivery of functional solutions, incidents, and service improvements by strategic partners.
  • Playing a role in ensuring effective program and project delivery, including delivery of technical components of individual programmes and projects.
  • Taking responsibility for the quality of design outputs.
  • Support the management and resolution of incidents, service requests, problems, and project issues, ensuring resolution by team members and 3rd parties as necessary or appropriate based on expertise and knowledge.
  • Supporting the Head of ERP Technical Delivery coordinate between Infrastructure and Security teams and will have a proactive and controlled management of all system patching activities at all levels (OS, DB, Application).

Requirements:

  • Experience of SAP technical platforms acquired through years of experience developing and supporting corporations on their SAP architecture approach and delivery. As well as broad SAP function awareness and understanding.
  • SAP Basis SAP ABAP SAP PI / PO (Process Integration/ Process Orchestration) Functional Awareness: AP / AR / OTC / O2C / PTP / P2P / RTR / SD / HR / Payroll
  • An understanding of industry standards, latest products and best practices.
  • Evidence of working in a transformational programme using SAP would be advantageous.
  • Experience in working with non-SAP and SAP partner products to deliver solutions.
  • Experience in working with offshore/outsourced system integrator relationships to provide both Business as Usual and Project Delivery would be an advantage.
  • The role requires good communication skills and stakeholder engagement experience, to be able to explain risks, issues, solutions etc. to non-technical teams.

Why Serco:

At Serco, we offer a range of benefits to support the health and wellbeing of you and your family, including Employee Assistance Programme, Health Cash Plans, free flu jabs and more. We also offer a wealth of career development training to suit your future aspirations, including role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.

What we offer:

  • days annual leave plus bank holidays.
  • Annual leave purchase scheme.
  • Up to 6% contributory pension scheme
  • Flexible working options.
  • Free onsite parking.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.


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