Flow System Operations Manager

2 weeks ago


Warrington, Warrington, United Kingdom Royal Mail Full time
About the Role

We are seeking a highly skilled and experienced Flow System Manager to join our team at Royal Mail. As a key member of our operations team, you will be responsible for managing the automated parcel sorting system performance via SCADA, CCTV, and warehouse management systems.

Key Responsibilities
  • Manage the automated parcel sorting system performance via SCADA, CCTV, and warehouse management systems, and provide accurate reporting to resolver groups and the senior leadership team.
  • Make timely business-critical decisions based upon the data feeding into the flow room, ensuring bottlenecks and single points of failures are adequately managed.
  • Ensure all mail types are processed on time and instruct and influence managers within the operation with their holistic view of the site.
  • Design, maintain, and review sort plans through warehouse management systems, system and flow room SOPs, and SCADA data to identify faults and requesting preventative maintenance and repairs.
  • Work alongside and prioritize the engineering team's workload to rectify faults and blockages and ensure assets are available for planned preventative maintenance.
  • Manage vehicle flow through the yard management system to maximize efficiency.
About You

To be successful in this role, you will possess the following knowledge, skills, and experience:

  • Experience of working in a flow or control room environment in an automated processing facility with SCADA and warehouse management systems experience.
  • Strong data analytic skills and experience of designing and maintaining system and flow or control room processes.
  • Strong Excel and Microsoft suite skills, and the ability to translate technical information to a wide audience.
  • Good understanding of continuous improvement principles and the ability to work under pressure in a fast-paced automated environment.
  • Adaptable and receptive to new ideas and processes, and willing to adjust to changing demands and circumstances.
  • Skilled at identifying solutions to problems, and able to utilize the expertise, skills, and experience of others as appropriate.
Shift Pattern

A 2-week alternating rotation:

  • 06:00 – 18:00 Monday, Tuesday, Friday, Saturday, & Sunday
  • 06:00 – 18:00 Wednesday & Thursday
  • 18:00 – 06:00 Monday, Tuesday, Friday, Saturday, & Sunday
  • 18:00 – 06:00 Wednesday & Thursday
Extra Benefits
  • RMG Share Schemes - partnership and matching share offer
  • Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
  • Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*
  • Supportive and generous company sick pay
  • Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone

*Available only to perm employees

Next Steps

The next stage of the selection process will be a face-to-face interview consisting of competency-based and role-specific questions, and a management scenario exercise, more details of which will be provided on the day.

We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean 'your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.



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