Key Retail Systems Specialist

5 days ago


Hemel Hempstead, Hertfordshire, United Kingdom Away Resorts Ltd Full time
Job Description

Retail Support Analyst Position:

We are seeking an experienced Retail Support Analyst to join our team at Away Resorts Ltd, a dynamic and growing company in the UK holiday industry. As a key member of our Commercial Operations team, you will play a vital role in maintaining and managing our retail systems, ensuring seamless day-to-day operations.

About the Role:

This is a fantastic opportunity to use your skills and experience in EPOS system management and maintenance, reporting, and data analysis to drive commercial objectives. You will work closely with stakeholders, including bar and restaurant managers, Central Support teams, and the Finance department.

Main Responsibilities:

  • Maintain accurate product information, pricing, and inventory levels across all EPOS systems, including self-service kiosks and mobile apps.
  • Provide frontline support for stakeholders, addressing technical issues and queries efficiently.
  • Assist in launching new menus by setting up till buttons, prices, products, and recipes accurately.
  • Support stocktakes and internal audits by supplying or compiling data as required.
  • Extract and summarize financial data from retail systems, enabling informed decision-making.
  • Analyze sales data and stock results to optimize retail operations.

Requirements:

  • Familiarity with modern EPOS systems and strong Excel skills.
  • Accuracy and attention to detail are essential.
  • Excellent communication and problem-solving abilities.
  • Prior experience in a similar role within the food and beverage industry is advantageous.

What We Offer:

  • A competitive salary range of £35,000 - £45,000 per annum, depending on experience.
  • Bonus scheme and enhanced family benefits.
  • Employee discount schemes and recognition awards.
  • Ongoing training and professional development opportunities.

About Us:

Away Resorts Ltd is a leading UK holiday company with 27 amazing resorts. We pride ourselves on delivering unique experiences for our guests, fostering a culture of diversity, inclusion, and equal opportunities.



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