Distribution and Service Excellence Manager

3 weeks ago


Dudley, Dudley, United Kingdom Saint-Gobain Formula GmbH Full time

Saint-Gobain Glassolutions is seeking a highly skilled Distribution and Service Excellence Manager to join our team in the United Kingdom. In this role, you will be responsible for implementing Customer Experience strategies aligned with Saint-Gobain's goals, identifying key service differentiators to create competitive advantages, and leading training programs across the branch network to maintain exceptional standards.

The ideal candidate will have a proven track record in leading teams and driving results. They will have strong customer focus with the ability to build and maintain top-class service standards. A high level of attention to detail and process – ensuring high standards are achieved through the team is also required.

This role offers a competitive salary of approximately £65,000 per annum, depending on experience.

  • Key Responsibilities:
  • Implement Customer Experience strategies aligned with Saint-Gobain's goals
  • Identify key service differentiators to create competitive advantages
  • Lead training programs across the branch network
  • Monitor and share performance against Customer Satisfaction Indicators (CSI)

Why Join Us:

  • A competitive salary of approximately £65,000 per annum
  • The opportunity to work with a global company and contribute to its success
  • A dynamic and supportive work environment
  • Professional development opportunities


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