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Training Coordinator

2 months ago

Wellingborough, Northamptonshire, United Kingdom Reed Full time
Training Coordinator

We are seeking a highly organized and customer-focused Training Coordinator to join our team at Reed. This role offers an exciting opportunity to coordinate activities between our website customers and providers, ensuring a seamless experience for clients seeking solutions.

Key Responsibilities:
  • Manage training enquiries and booking requests from clients efficiently, ensuring timely responses and resolutions.
  • Build and maintain close relationships with key decision-makers to ensure customer loyalty and increase market share.
  • Provide advice and guidance on our extensive training portfolio and related industry certification schemes, helping clients make informed decisions.
  • Source relevant training courses based on client requirements and sell the solution to the customer, ensuring a tailored approach.
  • Ensure customer satisfaction to secure repeat and expansion business, meeting and surpassing relevant service level agreement (SLA) targets and key performance indicators (KPIs).
  • Liaise with training providers for scheduling and support, ensuring seamless delivery of training programs.
  • Offer re-scheduling and cancellation support to clients, providing a high level of customer service.
  • Proactively develop key accounts and update details on the website, ensuring accurate and up-to-date information.
  • Provide dedicated enquiry processing and after-sales support, ensuring clients receive the best possible experience.
Requirements:
  • Experience in customer service and sales roles is preferable, with full training provided.
  • Knowledge or experience in the construction and/or training/education sector is beneficial.
  • Effective communication skills, both verbal and written, with the ability to build strong relationships with clients and stakeholders.
  • Excellent organisational skills and the ability to work well within a team, prioritizing tasks and managing multiple projects.
  • Ability to develop effective working relationships at all levels, with a customer-centric approach and excellent people skills.
  • Self-motivated with the ability to work independently and follow instructions, with a strong attention to detail and ability to meet deadlines.
  • Strong time management skills with the ability to organise, plan, and prioritise tasks, ensuring efficient use of time and resources.
  • Responsive to a fast-changing environment, with the ability to adapt to new situations and challenges.
  • Excellent literacy and numeracy skills, with competence in using IT systems and software.
Benefits:
  • 25 days annual leave plus bank holidays, with a requirement to save 3-4 days for Christmas shutdown.
  • Company Sick Pay, Health Cash Plan, and Employee Assistance Programme after probation.
  • Life Assurance after probation.
  • Workplace pension scheme.
  • Eye Care Scheme with vouchers for free eye tests.

Working hours are Monday to Thursday 08:30 – 17:30 and Friday 08:00 – 17:00, with a flexible approach to accommodate business needs.

To apply for the Training Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.