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Business Operations Manager
2 months ago
Sellick Partnership is seeking a highly skilled Business Support Manager to join our team in Birmingham. As a key member of our Public Sector client's support services team, you will be responsible for leading and managing a team to deliver high-quality business support.
Key Responsibilities:- Lead operational coordination and ensure high-quality, responsive, and efficient business support.
- Develop and maintain effective business relationships and ensure robust relationship management.
- Ensure service availability meets agreed standards and evidence-based demand.
- Manage designated teams and allocated budgets effectively.
- Establish and implement governance and compliance approaches.
- Investigate and coordinate queries, compliments, and complaints in a timely and high-quality fashion.
- Review and identify proposals to improve service performance, customer engagement, and customer satisfaction.
- Experience in direct planning, managing, and monitoring of resources.
- Proven track record of successfully managing and implementing service improvements.
- Experience in managing and monitoring budgets.
- Knowledge of performance management principles.
Please review the job requirements and apply if you believe you have the necessary skills and experience. For additional information, please contact Adam Rouse at Sellick Partnership.
