Customer Service Representative
3 weeks ago
We are seeking a highly skilled and motivated Customer Service Executive to join our team at Daisy Communications.
Key Responsibilities:- Provide exceptional customer service, ensuring that customer expectations are met and exceeded.
- Identify and escalate process issues, offering suggestions for suitable resolutions and building strong relationships with internal and external customers.
- Work closely with Business Partners, supporting them in growing their customer base and establishing Daisy as their preferred partner.
- Deliver against key business objectives, business service level agreements, and individual key performance indicators.
- Ensure accurate and timely information is provided to customers, instilling confidence in our ability to deliver an exceptional level of service.
- Demonstrate ability to work in a fast-paced environment within the service industry.
- Be competent in all Microsoft packages.
- Ability to understand, analyse, and interpret data.
- Take ownership of issues and follow through to conclusion.
- Sound questioning and listening skills, pinpointing the exact issue to get a resolution.
- Can-do attitude with a flexible approach to work.
- Build and maintain good working relationships with both internal and external customers.
- Demonstrate a logical thought process, meeting customer demands and expectations.
- Ability to work well as an individual and as part of a team.
- Possess excellent, assertive, and controlled telephone manner.
- A high level of professionalism.
- Excellent communication skills - both verbal and written.
- Problem analysis/solving.
- Attention to detail.
We offer a range of benefits, including:
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days.
- £500 referral scheme bonus.
- Professional development to help you achieve your personal goals.
- Eye care vouchers available and discounted Medicash membership.
- Sim deals for you and your family/friends.
- Access to discounts and savings at over 1,200 retailers.
- An additional day off on your birthday or if you're getting married.
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