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Sales Retention Specialist

2 months ago

Chelmsford, United Kingdom Group 1 Automotive Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Retention Specialist to join our team at Group 1 Automotive. As a Sales Retention Specialist, you will play a crucial role in maintaining and growing our customer base, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Develop and maintain strong relationships with customers to ensure their loyalty and retention.
  • Provide exceptional customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.
  • Work closely with the sales team to identify opportunities to upsell and cross-sell products and services.
  • Monitor and analyze customer data to identify trends and areas for improvement.
  • Collaborate with the marketing team to develop and implement customer retention strategies.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Experience in sales or customer service, preferably in the automotive industry.
  • Full driving license.
What We Offer

As a Sales Retention Specialist at Group 1 Automotive, you will have the opportunity to work with a dynamic and growing company, offering a competitive salary and benefits package, including:

  • Competitive salary.
  • State-of-the-art facilities.
  • Part-time and term-time flexible working available.
  • Family-friendly benefits, including enhanced paternity and maternity leave.
  • Long service holiday rewards.
  • Paid day off for your birthday.
About Us

Group 1 Automotive is a well-established and growing company in the UK, with a wide representation of brands across America too. We primarily operate in the East and South East of England, representing brands across a range of dealerships and employing over 3,000 colleagues dedicated to providing exceptional customer service.

We recognize that a successful business is built around the quality and contentment of its people. As such, we are committed to providing fantastic career opportunities, state-of-the-art resources, comprehensive training, competitive earnings packages, and a wide variety of benefits and provisions to ensure our teams receive the utmost support, both professionally and personally.