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Operations Manager

2 months ago

Woodbridge, Suffolk, United Kingdom LQ Resorts Full time
Job Title: Operations Manager - Food and Beverage

Job Summary:

We are seeking an experienced Operations Manager to lead our Food and Beverage department at LQ Resorts. As a key member of our senior resort team, you will be responsible for ensuring the smooth operation of all food and beverage areas, maintaining positive financial returns, and delivering exceptional guest experiences.

Key Responsibilities:

  • Work closely with the Manager to ensure stock is replenished and kept to current levels and that stock control procedures are followed.
  • Recruit, maintain, and develop a strong team across all food and beverage areas at the resort.
  • Champion a training culture within the team that maintains knowledge and skills within the team and encourages and nurtures talent for succession planning.
  • Drive quality and value that ensures a great guest experience, by being obsessed with high standards and hospitality.
  • Constantly review the product range to ensure quality standards are maintained.
  • Ensure strict compliance with all relevant Health and Safety legislation and requirements.
  • Ensure that the industry standard is maintained with regard to safety and hygiene.
  • Collate and disseminate food safety alerts to all relevant areas.
  • Responsible for maintaining and helping to enforce agreed brand standards, by conducting monthly audits.
  • Plan and review rota costs and ensure staffing levels are at the appropriate levels to drive conversion and meet benchmark hours whilst delivering exceptional service.
  • Meet and manage all budgets for your areas.
  • Be the department representative for events.
  • Form strong relationships with fellow HODs.
  • Monitor progress on the delivery of the strategy operationally and also through the P&L.
  • Work closely with external contractors and suppliers to ensure deliveries are completed within agreed timeframes.

Requirements:

  • Experience working within a quality Food and Beverage operation.
  • Organised with strong communication skills.
  • Strong leadership skills and qualities.
  • Good understanding of F&B business operations, results-driven, and able to deliver brand standards.
  • Pasion for delivering excellent service.

Benefits:

  • Discounts across the resort, including family and friends.
  • Free onsite parking.
  • Progression and career development opportunities.
  • Pension Scheme.
  • Free staff meals.
  • Free gym membership.
  • Access to wellness programmes.
  • Share of Resort's service charges on monthly basis.
  • Extra days holiday after 2 years.

Skills Needed:

  • High standards of presentation and organisation.
  • Great attention to detail.
  • Excellent written and verbal communication skills.
  • Efficient and confident with speaking at meetings.
  • Highly analytical with ability to understand peaks and troughs of industry.
  • Ability to work within a budget.
  • Ability to create efficient staff rotas.
  • Flexible approach to work.
  • Multi-tasking and time-management skills, with the ability to prioritise tasks.
  • Ability to read, create, and present revenue reports.

Attitude:

  • Confident and respectful.
  • Friendly and informative.
  • Passionate about Customer Service.
  • High standard of personal appearance.
  • Positive can-do attitude.
  • Conscientious.
  • Approachable and supportive.

About LQ Resorts:

LQ Resorts is a family-run collection of quality destination-led Hotel Resorts. Our family ethos, values, and vision are well-known to those who choose to spend their quality time with us. We work incredibly hard to put the guest experience at the heart of all we do and to develop long-term relationships with our guests and never seeing them as a one-time event.

Our Values:

  • To see each guest as part of a long-term relationship, not just a one-time event.
  • To focus on the guest experience at all times and continually strive to delight time after time.
  • To create a team that is enthusiastic, consistent, and committed in a workplace that encourages an open, honest, and supportive culture, by working together to create excellence.
  • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.

Our Employees:

Are a vital part of LQ Resorts. We support our team's physical and mental health by providing free gym membership. We deliver employee recognition programmes to reward hard work and effort. We create an environment that supports the development of skills, knowledge, qualifications, and career progression. We offer discounts across all Resorts, to encourage leisure time.

Desired Criteria:

  • Experience of using Res-Diary; Ez-runner; Rezlinx;
  • Experience of coaching and mentoring.
  • Knowledge of Fourth Hospitality System.
  • Willingness to undertake further training.
  • Microsoft Suite Intermediate level.
  • Coaching and Mentoring.

Required Criteria:

  • GCSE English grade C/4 or above.
  • GCSE Maths grade C/4 or above.
  • Microsoft Suite beginner level.
  • Experience working in hospitality.
  • Experience of reviewing and changing working methods for best knowledge of correct and effective recruitment practices.
  • Customer-service experience, including effective complaint handling.
  • Experience of working in public relations, preferably in the hospitality or travel industries.
  • Experience of managing a team.
  • Knowledge of correct and effective recruitment practices.