Client Success Manager

2 weeks ago

London, Greater London, United Kingdom Insurwave Limited Full time
Unlock Your Potential as a Client Success Manager at Insurwave Limited

We're on a mission to revolutionize the insurance industry with cutting-edge technology, and we need a talented Client Success Manager to join our team. As a key member of our rapidly expanding client success team, you'll play a vital role in ensuring our clients achieve their goals and maximize the value of our platform.

Key Responsibilities:
  • Be the primary point of contact for client accounts, ensuring their satisfaction and delivering exceptional customer experiences.
  • Develop a deep understanding of client needs, goals, and pain points, driving strategic initiatives that drive long-term success.
  • Proactively manage account health, providing actionable insights, analytics, and recommendations for feature adoption.
  • Collaborate with cross-functional teams to address client challenges and feedback, ensuring seamless communication and issue resolution.
  • Identify upsell and cross-sell opportunities to help clients fully leverage our platform's potential, driving revenue growth and client satisfaction.
  • Be the client experience champion, building strong relationships with clients and delivering exceptional project management skills to drive client value.
  • Demonstrate a data-driven mindset, with a keen eye for identifying trends and opportunities to drive business growth.
What We Offer:
  • A competitive salary and benefits package, including private health care, critical illness insurance, life insurance, and a 5% pension plan matching.
  • A comprehensive learning and development program, designed to support your career growth and help you reach your full potential.
  • A flexible working environment, with a focus on work-life balance and opportunities for remote work.
  • A dynamic and supportive team culture, with a passion for innovation and excellence.
Requirements:
  • Experience in consulting in commercial insurance is highly desirable.
  • A passion for technology and a desire to help clients thrive.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
  • A data-driven mindset, with a keen eye for identifying trends and opportunities to drive business growth.

We're excited to hear from talented individuals who share our passion for innovation and excellence. If you're looking for a challenging and rewarding role that will help you grow your career, we encourage you to apply.

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