Workspace Experience Manager

3 weeks ago


London, Greater London, United Kingdom Cobalt Consulting (UK) Ltd Full time

At Cobalt Consulting (UK) Ltd, we're seeking a highly skilled Workspace Experience Manager to join our team in Blackfriars. As the front of house representative, you will be responsible for ensuring that our occupiers receive a professional, personalised level of service.

The ideal candidate will have relevant experience in customer service, preferably in serviced/managed workspace or a related field. You will be the main point of contact for occupiers, overseeing day-to-day operations and exceeding expectations. A strong problem-solving skills and proficiency in Microsoft Office are essential.

This is a permanent role with a competitive salary range of £40,000 - £55,000 per annum, depending on experience. If you're passionate about delivering exceptional customer experiences and building strong relationships, we encourage you to apply.

Key Responsibilities:

  • Ensure all occupiers and their visitors are treated with a friendly, professional and courteous manner.
  • Respond promptly to customer queries or complaints in a timely and efficient way.
  • Monitor customer feedback and recommend adjustments to operations to enhance customer satisfaction.
  • Foster positive relationships with occupiers and encourage a sense of community through daily interactions and curated events.


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