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Sales and Service Representative

2 months ago

Warrington, Warrington, United Kingdom Village Hotels Full time
About the Role

We are seeking a highly motivated and customer-focused Sales and Service Representative to join our team at Village Hotels. As a key member of our Contact Centre, you will play a vital role in delivering exceptional customer service and sales experiences to our guests.

Key Responsibilities
  • Provide industry-leading service to all customers, promoting the Village Hotels brand and values.
  • Manage customer service contacts across various channels, including phone, email, and other digital platforms.
  • Deliver sales and service for all business and leisure customers, gym members, corporate clients, and travel agents.
  • Respond to customer enquiries in a timely, confident, and professional manner, displaying a clear and comprehensive knowledge of our hotels and services.
  • Ensure accurate capture and protection of customer information, adhering to data protection regulations.
  • Support the resolution of complaints and issues, escalating to other departments as necessary.
  • Carry out administrative duties as required to fulfill customer contacts and team objectives.
  • Maximize revenue opportunities and achieve targets in all customer interactions.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong knowledge of customer service principles and sales techniques.
  • Ability to build and maintain close internal working relationships.
  • Highly motivated and self-starting individual with a can-do attitude.
  • Track record of delivering sales and service in a hospitality environment.
  • Passionate about becoming a product expert and acquiring knowledge about the company and products.
What We Offer
  • Competitive pay and benefits package.
  • Complimentary full leisure club membership for you and a family member or friend.
  • Discounts on food and drink at Village Hotels.
  • Excellent training and development opportunities.
  • Flexible and home working options.
  • A fun, supportive, and inclusive work environment with loads of development opportunities.
  • Regular team events and incentives.
  • Monthly well-being programme for all employees to support mental health.
  • Anniversary rewards for every year of service.