Quantitative Analytics Specialist

5 days ago

London, Greater London, United Kingdom Certus Recruitment Group Full time
Client Services Analyst

Join a leading quantitative analytics software company and take on a challenging role as a Client Services Analyst. As a key member of the high-performing team, you will be responsible for providing exceptional support to clients, ensuring their needs are met, and driving business growth.

Key Responsibilities:
  • Lead Point of Contact: Serve as the primary contact for all client inquiries, from basic software usage to complex quantitative questions.
  • Client Support: Provide high-quality support by assisting clients with creating fund factsheets in Excel and automating report generation.
  • Client Management: Oversee client subscriptions and renewals, ensuring effective client relationship management.
  • Training: Deliver web-based training to clients, covering software navigation and interpretation of quantitative models.
  • Software Updates: Keep clients informed about new software releases and features through various communication channels.
  • Opportunity Growth: Identify and expand opportunities within the client base, collaborating with sales teams to ensure growth.
  • Sales Support: Learn AlternativeSoft solutions and assist the senior sales team with prospect support throughout the sales process.
Requirements:
  • Education: Master's degree in Statistics, Mathematics, Financial Mathematics, Economics, or related quantitative fields.
  • Analytical Skills: A curious and analytical mindset with strong problem-solving abilities.
  • Technology Proficiency: Interest in computers and technology, with a knack for simplifying complex processes; experience in Microsoft Excel (VBA knowledge is a plus).
  • Self-motivation: Ability to work independently and as part of a collaborative team.
  • Organisational Skills: Strong attention to detail, with the ability to manage multiple projects simultaneously.
  • Communication Skills: Proficiency in English (written and spoken), with excellent presentation and negotiation abilities.
  • Proactive Learning: Ability to take initiative, research answers independently, and remain proactive in solving issues.
  • Client Engagement: Demonstrated ability to communicate and influence effectively across all levels, including executive and C-level interactions.

Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia. If you are ready to take your sales career to the next level and make a significant impact, apply now.

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