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Sales Support Specialist
2 months ago
About Trust Payments
Trust Payments is a leading fintech company that provides innovative payment solutions and commerce technologies to businesses across the globe.
We are a passionate and collaborative team that values diversity and inclusion. Our mission is to drive value for our clients and demonstrate genuine care for their success.
Main Responsibilities
The Sales Support team plays a crucial role in the sales and onboarding journey, supporting the Commercial Teams, Partnership Teams, and Account Management Teams with sales cycle support.
The Sales Support Executive will be responsible for:
- Processing and managing CRM applications, performing initial assessments, onboarding, and quality checking for underwriting.
- Relaying requests between Underwriters and Partners/Merchants professionally.
- Ensuring documents align with Merchant Acceptance Policies, demonstrating attention to detail.
- Updating Underwriters rapidly to support quick turnaround times.
- Regularly checking CRM Platform queues and ensuring that Sales/Partners/Account Managers are actively contacting Partner/Merchants to expedite application processing.
- Suggesting process improvements to enhance team adaptability.
- Attending pipeline and underwriting company calls, offering feedback to support onboarding.
- Collaborating with internal teams on Boarding/Billing processes as needed.
- Handling assigned action tickets in Zendesk, ensuring timely completion within SLAs.
- Building and maintaining strong relationships, representing the Trust Payments brand.
- Processing Requests for Change forms (RFCs) for Merchants/Partners within SLA and following up on outcomes.
- Providing regular reports on achievements and sharing feedback to management.
- Attending meetings with Support team to review priorities and training needs.
Requirements
The ideal candidate will possess:
- Preparedness for some ad hoc travel between Trust Payments locations.
- Dedication and drive as a self-starter with professional office environment experience.
- Payments experience, although not essential, is preferred.
- Willingness to learn and engage to meet objectives.
- High levels of focus and attention to detail.
- Team player with strong written and verbal communication skills.
- Experience of Zendesk and CRMs, although not essential, is preferred.
- Good proficiency in written and spoken English (other languages considered an asset).
Benefits
Trust Payments offers a range of benefits, including:
- Opportunity to be part of a rapidly scaling, major fintech business.
- Flexible working arrangements.
- Health and wellbeing ethos, including regular wellness sessions, fitness, and nutrition, as well as social events and team building activities.
- Family-friendly enhanced benefits and policies.
- Pension, healthcare, and life assurance.
- Celebrations and recognition of individual and team achievements.
We recognize the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or any other protected characteristic.
