Quality Assurance Specialist

1 week ago

Leicester, Leicester, United Kingdom PA Housing Full time
Transforming Customer Experiences

We're seeking a skilled Quality Assurance Officer to join our team at PA Housing. As a dynamic and customer-centric individual, you'll play a pivotal role in elevating our services to new heights.

Key Responsibilities:
  • Deliver Exceptional Customer Service: Provide top-notch support to internal and external stakeholders, ensuring seamless interactions and resolving issues efficiently.
  • Collaborate with Managers: Work closely with our management team to develop tailored training programs, enhancing the skills of our customer service teams.
  • Monitor and Advise: Independently review customer interactions, identifying areas for improvement and providing actionable insights to enhance our service quality.
  • Analyse Customer Feedback: Utilize customer feedback to identify trends and recommend data-driven improvements, ensuring our services meet and exceed customer expectations.
  • Design and Deliver Training: Create comprehensive training programs for new starters and existing team members, equipping them with the skills needed to deliver exceptional customer experiences.
  • Process Improvement: Identify and implement process enhancements to streamline operations, reducing complexity and improving overall efficiency.
Our Ideal Candidate:
  • IT Savvy: Proficient in leveraging IT systems to manage customer cases effectively.
  • Attention to Detail: Possesses exceptional attention to detail, ensuring accuracy and precision in all interactions.
  • Excellent Communication: Excels in written and verbal communication, fostering strong relationships with colleagues and customers alike.
  • Customer-Centric: Passionate about delivering exceptional customer experiences and committed to driving business growth through customer satisfaction.
  • Results-Driven: Proven track record of driving impactful results, with a focus on continuous improvement and process enhancement.

We're committed to providing a flexible and supportive work environment, allowing you to thrive in your role. If you're a motivated and customer-focused individual looking to make a meaningful impact, we encourage you to apply.

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