Customer Experience Coordinator

3 weeks ago


Manchester, United Kingdom CV-Library Full time

We're looking for a Customer Experience Coordinator to join our team at CV-Library

About the Position

You'll be responsible for delivering world-class service to exceed our members' expectations, ensuring our members' needs are assessed quickly and efficiently in accordance with our protocols.

Duties
  • Evaluate each request made over the phone and allocate them accordingly.
  • Ensure cover has arrived before leaving the switchboard so the phones are manned at all times.
  • Ensure flowers and hampers are ordered within protocols.
  • Perform ad hoc project work.
  • Manage inboxes - H&S, SI's, CX, RR, supporting Drift (web Chat), Sending Interflora.
Perks
  • An estimated salary of £27,000 - £31,000 per annum, depending on experience.
  • 25 days' holiday, plus bank holidays.
  • Day off on your birthday.
  • Cash plan for you (and your children, if any).
  • Holidays increase after 2- and 5-years' service.
  • Contractual sick pay.
  • Private medical insurance after 5 years' service.
  • Pension Plan and Life Insurance.
  • Pension plan contributions increase after 5- and 7-years' service.
  • Holiday season bonus after 3 years' service.
  • Profit Share Scheme.
  • Season Ticket loan scheme.
  • Cycle to work scheme and Free on-site Gym.
  • Access to Employee Assistance Programme.
  • Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fab Friday'
  • Company incentives, access to discount schemes.


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