Customer Experience Coordinator
3 weeks ago
We're looking for a Customer Experience Coordinator to join our team at CV-Library
About the PositionYou'll be responsible for delivering world-class service to exceed our members' expectations, ensuring our members' needs are assessed quickly and efficiently in accordance with our protocols.
Duties- Evaluate each request made over the phone and allocate them accordingly.
- Ensure cover has arrived before leaving the switchboard so the phones are manned at all times.
- Ensure flowers and hampers are ordered within protocols.
- Perform ad hoc project work.
- Manage inboxes - H&S, SI's, CX, RR, supporting Drift (web Chat), Sending Interflora.
- An estimated salary of £27,000 - £31,000 per annum, depending on experience.
- 25 days' holiday, plus bank holidays.
- Day off on your birthday.
- Cash plan for you (and your children, if any).
- Holidays increase after 2- and 5-years' service.
- Contractual sick pay.
- Private medical insurance after 5 years' service.
- Pension Plan and Life Insurance.
- Pension plan contributions increase after 5- and 7-years' service.
- Holiday season bonus after 3 years' service.
- Profit Share Scheme.
- Season Ticket loan scheme.
- Cycle to work scheme and Free on-site Gym.
- Access to Employee Assistance Programme.
- Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fab Friday'
- Company incentives, access to discount schemes.
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