Print Service Delivery Expert

4 hours ago


Leicester, Leicester, United Kingdom Resourcing Group Full time

Resourcing Group is seeking a skilled Production Print Field Service Engineer to provide exceptional service levels to clients in the Midlands. This hybrid role requires the ability to support and assist in the refurbishment of print devices.

About the Role:

  • Deliver top-tier service to clients, responding promptly and within set SLA response times.
  • Repair mechanical and IT issues, conduct scheduled preventative maintenance calls, and keep up-to-date with manufacturer service bulletins.
  • Network equipment, including scanning and document management solutions, on new multi-functional devices sold throughout the product range.
  • Manage parts stock and provide remote technical phone support, attempting to resolve problems over the phone.

Requirements:

  • Experience as a field-based engineer, enthusiasm, politeness, mechanical and IT literacy, strong organizational skills, and excellent customer communication skills.
  • Problem-solving and identifying faults on mechanical equipment and IT issues are essential skills for this role, with ongoing training provided.

Package:

  • A competitive salary of £34,000 per annum.
  • A Toyota Hybrid Car and fuel card.
  • An annual bonus up to £500.
  • 26 days' holiday and bank holidays.
  • Pension scheme.


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