Field Service Engineer

4 weeks ago


Leicester, Leicester, United Kingdom Virgin Media O2 Full time

Role Overview

We are seeking a skilled Field Service Engineer to join our team in providing exceptional customer service and technical expertise in installations, fault fixing, and customer service delivery.

About the Job

As a Field Service Engineer, you will be responsible for diagnosing errors and technical problems, determining appropriate solutions, and documenting processes in accordance with company standard procedures and protocols.

Key Responsibilities

  • Be the expert in installations, fixing faults, and delivering great customer service.
  • Diagnose errors and technical problems and determine appropriate solutions.
  • Document processes and follow company standard procedures and protocols.
  • Collaborate with the technical team and share information across the organisation.

Requirements

To be successful in this role, you will need to have a UK Manual driving licence with no more than 8 points and be fit enough to climb telegraph poles, therefore you will need to be comfortable working at heights and outside in all weather.

What We Offer

We offer a competitive salary of £29,000, £2,500+ On target earnings, plus a company van, 25 days of annual leave, including your birthday, a first-rate pension programme with up to 10% matching contributions, and access to wellbeing benefits including the Unmind App, BUPA medical coverage, and critical illness insurance.



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