Account Manager

4 weeks ago


Maidstone, Kent, United Kingdom KHR - Recruitment Specialists Full time

Account Handler Role Summary:

- Address client and insurer requests promptly, exceeding service standards and following company procedures.

- Negotiate renewals with insurers to achieve favourable outcomes for clients, maintaining high renewal retention rates.

- Conduct active housekeeping of task management, issuing client invoices promptly, and addressing outstanding activities.

- Ensure prompt debiting of renewals, and new business and actively participate in setting up finance agreements, promptly addressing any account queries.

- Assist account executives in broking and placing new clients, contributing to overall team success.

- Identify and pursue cross-selling and upselling opportunities for appropriate products to existing clients.

- Deliver superior service by keeping promises, meeting deadlines, and ensuring professional communication.

- Contribute to developing and implementing operational improvements company-wide.

- Maintain files appropriately for easy accessibility by others and assist colleagues with their workload as needed.

- Comply with regulatory requirements, and industry codes of practice, including CII Code of Ethics, and the company's procedures and rules.

- Always ensure fair treatment of clients and manage potential conflicts of interest.

Candidate Profile:

- A minimum of 2 years of broking experience

- Knowledge of property, package policies, and contractors all risk, commercial combined

- Strong interpersonal skills and excellent communication skills, particularly over the phone

- The ability to work efficiently under pressure and prioritise your workload

- Excellent planning, organisational, and time management skills

- Be a good team player with a drive to succeed

- Negotiation skills

- Acts compliantly with a good understanding of regulatory requirements

- IT literate with client systems and Microsoft packages

- Ideally, be qualified to Cert CII level or be prepared to attain this with support from the business

- Delegated authorities - understand the responsibilities inherent in acting on insurers' behalf and implementing, ensuring compliance with regulations and insurer agreements.

This is an excellent opportunity to work with KHR - Recruitment Specialists, a leading recruitment agency, and develop your skills and experience in account handling.



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