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Associate Director of Operations
2 months ago
We are seeking a highly motivated and experienced professional to join our team as Associate Director of Cleaning Operations at Future Sourcing.
As the Associate Director of Cleaning Operations, you will oversee all aspects of the Group's cleaning operations to ensure efficiency and productivity.
Key Responsibilities- Responsible for operational delivery of all Group cleaning services, including our Joint Venture cleaning businesses, education and business sector cleaning, and large multi-sector key account cleaning.
- Specialist services such as specialist/hazardous cleaning and washroom and environmental services will also be included within this role's responsibilities.
- Responsible for annual budgets of £30m plus, with service level agreements (SLAs) and key performance indicators (KPIs).
- Leads a team of Heads of Service managers responsible for a collective total cleaning team of 2500+ colleagues.
- Experience with commercial contracts and specifications required, with an understanding of contract content and definitions to help manage service vs customer contractual requirements.
- Have experience with senior stakeholder expectations and demands as projects and cleaning portfolio grows over the years.
- Able to concisely and passionately present updates and business plans to board and senior leadership audiences.
- An ability and passionate approach to delivering a consistent, innovative and best in class cleaning service across many different sectors via engaging with, and visionary leadership of, senior leaders and wider teams.
- Experience in working with Sales teams to grow business, price new cleaning opportunities, represent the business during client presentations and mobilise large successful 'win' contracts nationally.
- Experience in people performance improvement, disciplinary processes and TUPE requirements when necessary.
- Experience in other FM services beneficial, due to cross-working requirements with other FM services in the business.
- Experience in holding key customer reviews, supporting the creation of management Information packs and delivering to contractual KPI's and service expectations.
- Must have been involved with union agreements that determine pay and conditions as well as helping set the service requirements for the workforce.
- Leading Senior Managers within the business to promote and engage a productive workforce and support with cultural development across the Group.
- Handle escalations professionally and following compliance protocols and upon risk assessment appropriately feed into the Board of Directors.
- Ensure Senior Managers and the workforce are operating by the company policies and processes, and lead by example at all times.
- Champion company KPIs and initiatives, such as Colleague Survey, Client Survey, Innovation, HSQE Audits, cleaning audits and site visits, etc.
- Lead and encourage others to seek continuous improvement opportunities to ensure the company's working practices remain agile, competitive, and innovative.
- National travel will be required as part of this role.
- Act with moral integrity and challenge behaviour that falls below the standard expected within the business.
- Great team player and able to shoulder responsibilities for the business.
- Recognise and challenge working practices that are not aligned to company policy and procedure or do not support colleague health and wellbeing.
- Raise personal and business profile through appropriate networking opportunities.
- Work with fellow senior leaders, holding each other to account in a professional way, supporting and developing each other, leading as a united team playing to each other's strengths.
- Displays energy and passion for exceptional customer service and cleaning standards and actively leads by example.", "lang_code": "en"}