System Support Specialist
2 weeks ago
Job Description:
System Support Specialist - Quant Trading
We are seeking a motivated System Support Specialist to join our End User Computing team at Quant Capital. The successful candidate will be responsible for providing comprehensive support to staff in their use of technology.
Key Responsibilities:
- Provide technical support to staff, including installation, upgrade, and maintenance of hardware and software.
- Assist with onboarding new starters, handling role changes, and managing offboarding processes.
- Support audio-visual systems, printing services, and facilities management.
- Troubleshoot and debug issues with users' enterprise applications.
- Collaborate with third-party vendors during the installation of new systems.
- Participate in a weekend on-call rotation as needed.
Requirements:
- Demonstrated interest and capability in technology, ideally with some programming experience.
- Proficiency in scripting and coding, with experience in PowerShell being a plus.
- Strong customer support skills, including empathy, effective communication, patience, and active listening.
- Ability to prioritize tasks and multitask efficiently in a fast-paced environment.
- A productive and hard-working mindset.
- Academic qualifications at degree level, preferably in a STEM field or computer science.
We are looking for a junior technologist who is bright and passionate about learning. This role suits someone who is eager to grow quickly and gain great insight into complex computing systems.
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