Senior Account Manager
4 weeks ago
Location: Aylesbury, HP19 8DB
Type: Permanent Role
Hours: 37.5 hours per week, Monday to Friday
Salary: Up to £32,000 & Competitive Bonus Scheme
About the RoleWe are seeking an experienced Desk Based Accounts Team Manager to join our team at Biffa Waste Services Limited. As a key member of our commercial team, you will be responsible for managing a team of Account Executives and driving success and growth.
Key Responsibilities- Manage and develop commercial relationships with major clients, ensuring financial performance, growth, and compliance with relevant KPIs and SLAs.
- Foster positive relationships with clients to retain and expand service provisions, achieving budgeted annual revenue.
- Conduct comprehensive customer reviews and present detailed reports using Power BI, covering service success, landfill diversion, weights, and financials.
- Support depots and customer services in addressing site-related issues, including Health and Safety concerns, container changes, and alternative services.
- Maintain customer debt positions in line with contractual commitments, manage invoicing queries within set SLAs, and resolve issues causing invoice delays or credit production.
- Engage with stakeholders at all levels to negotiate, influence, and communicate effectively, ensuring long-term benefits for all parties.
- Ensure adherence to all relevant regulations and standards within the business and industry, staying informed about regulatory changes and implementing necessary adjustments.
- Customer Service Experience
- Leadership and people skills with an excellent coaching ability
- Track record of delivering targets and working towards KPIs
- Proficient in Microsoft Office packages (Word, Excel, Outlook, Teams)
- Strong commercial awareness and the ability to translate that to a team while making the complex simple
- Knowledge of people management processes
- Competitive salary £30,000-£32,000 basic with competitive bonus
- Ongoing career development, training, and coaching
- Generous pension scheme
- Retail and leisure discounts
- Holiday and travel discounts
- Bike to work scheme
We are committed to diversity and equality at Biffa Waste Services Limited. We believe that different ideas, perspectives, and backgrounds are key to developing a creative working environment that delivers real results. Join us and be a part of a dynamic team where your leadership can make a significant impact.
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