Senior Account Manager

4 weeks ago


Aylesbury, Buckinghamshire, United Kingdom Biffa Waste Services Limited Full time
Job Title: Desk Based Accounts Team Manager

Location: Aylesbury, HP19 8DB

Type: Permanent Role

Hours: 37.5 hours per week, Monday to Friday

Salary: Up to £32,000 & Competitive Bonus Scheme

About the Role

We are seeking an experienced Desk Based Accounts Team Manager to join our team at Biffa Waste Services Limited. As a key member of our commercial team, you will be responsible for managing a team of Account Executives and driving success and growth.

Key Responsibilities
  • Manage and develop commercial relationships with major clients, ensuring financial performance, growth, and compliance with relevant KPIs and SLAs.
  • Foster positive relationships with clients to retain and expand service provisions, achieving budgeted annual revenue.
  • Conduct comprehensive customer reviews and present detailed reports using Power BI, covering service success, landfill diversion, weights, and financials.
  • Support depots and customer services in addressing site-related issues, including Health and Safety concerns, container changes, and alternative services.
  • Maintain customer debt positions in line with contractual commitments, manage invoicing queries within set SLAs, and resolve issues causing invoice delays or credit production.
  • Engage with stakeholders at all levels to negotiate, influence, and communicate effectively, ensuring long-term benefits for all parties.
  • Ensure adherence to all relevant regulations and standards within the business and industry, staying informed about regulatory changes and implementing necessary adjustments.
Requirements
  • Customer Service Experience
  • Leadership and people skills with an excellent coaching ability
  • Track record of delivering targets and working towards KPIs
  • Proficient in Microsoft Office packages (Word, Excel, Outlook, Teams)
  • Strong commercial awareness and the ability to translate that to a team while making the complex simple
  • Knowledge of people management processes
Benefits
  • Competitive salary £30,000-£32,000 basic with competitive bonus
  • Ongoing career development, training, and coaching
  • Generous pension scheme
  • Retail and leisure discounts
  • Holiday and travel discounts
  • Bike to work scheme

We are committed to diversity and equality at Biffa Waste Services Limited. We believe that different ideas, perspectives, and backgrounds are key to developing a creative working environment that delivers real results. Join us and be a part of a dynamic team where your leadership can make a significant impact.



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