ICT Support Specialist

3 weeks ago


West Midlands Combined Authority, United Kingdom Telent Technology Services Limited Full time
About the Role

We are seeking a highly motivated and enthusiastic ICT Support Engineer Apprentice to join our team at Telent Technology Services Limited. As a key member of our team, you will be responsible for providing technical support and maintenance for our clients' IT infrastructure.

Key Responsibilities
  • Provide 2nd and 3rd line remote and in-person IT support for End User Computer environment, software distribution, and software packaging.
  • Learn and document existing IT solutions and processes.
  • Identify improvements to existing IT solutions and processes.
  • Install, configure, upgrade, and support hardware such as laptops, desktops, printers, and telephony.
  • Manage incidents, service requests, and assets.
  • Provide on-site support and touch labor for other ICT-related services.
  • Implement and support solutions for the End User Compute environment.
  • Collaborate with ICT partners to provide technical support for complex faults.
Requirements
  • Passion for ICT and/or IT solutions.
  • Motivation to pursue a career in this technical field.
  • Effective communication skills, both written and verbal.
  • Full UK driving license (desirable).
  • Must be over the age of 18 by January 2025.
What We Offer
  • 34 days holiday, including public holidays, plus the option to buy or sell five days each year.
  • Company pension scheme.
  • A range of family-friendly policies.
  • Occupational health support and wellbeing portal.
  • Discounts on cinema, restaurants, and shopping with Telent Reward scheme.


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