Branch Operations Manager
1 month ago
Job Overview:
We are seeking an experienced Branch Operations Manager to join our team at Williams Trade Supplies in Basingstoke. As a key member of our management team, you will be responsible for ensuring the smooth day-to-day operation of the branch and team.
About the Role:
The successful candidate will support the Branch Manager in leading the team to achieve exceptional customer service, sales growth, and operational efficiency. Key responsibilities include:
- SUPPORTING THE BRANCH MANAGER IN DAY-TO-DAY MANAGEMENT OF THE BRANCH AND TEAM
- DELIVERING EXCELLENT CUSTOMER SERVICE WHEN DEALING WITH CUSTOMERS IN-PERSON AND OVER THE PHONE
- ATTRACTING AND RETAINING NEW CUSTOMERS THROUGH EFFECTIVE SALES AND MARKETING STRATEGIES
- UNDERTAKING DAILY BRANCH ADMINISTRATIVE DUTIES, INCLUDING BANKING AND STOCK MANAGEMENT
- Maintaining POS displays, branch appearance, and merchandise availability
- ENSURING SAFE OPERATION AND USE OF THE WAREHOUSE
- BUILDING RELATIONSHIPS WITH SUPPLIERS AND REPS
Requirements:
To be successful in this role, you will possess:
- EXCELLENT COMMUNICATION SKILLS
- A FOCUS ON UPHELDING EXCELLENT LEVELS OF CUSTOMER SERVICE
- THE ABILITY TO DEVELOP LEADERSHIP AND MANAGEMENT SKILLS
- GOOD ATTENTION TO DETAIL AND HIGH LEVELS OF ACCURACY IN WORK
- ABILITY TO WORK WELL UNDER PRESSURE AND HAVE A FLEXIBLE APPROACH TO DUTIES AND RESPONSIBILITIES
- AMBITION AND A WILLINGNESS TO LEARN
- UNDERSTANDING OF HEALTH & SAFETY AND WORKING WITHIN APPROPRIATE GUIDELINES
Benefits:
As a valued member of our team, you can expect:
- A SALARY OF UP TO £33,000 BASED ON LOCATION AND EXPERIENCE
- A 40-HOUR WORKING WEEK, MONDAY TO FRIDAY
- 33 DAYS ANNUAL LEAVE, INCREASING WITH LENGTH OF SERVICE
- TRAINING AND DEVELOPMENT OPPORTUNITIES SPECIFIC TO YOU
- PRIVATE MEDICAL INSURANCE FOR THE WHOLE FAMILY
- DISCOUNTED SHOPPING PLATFORM
- DISCOUNTED GYM MEMBERSHIP
- CONTRIBUTORY PENSION SCHEME
- COMPANY DISCOUNT ON OUR PRODUCTS
- 24/7 EMPLOYEE ASSISTANCE PROGRAMME
- LIFE ASSURANCE
- CAR LEASING AND CYCLE-TO-WORK SCHEMES
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