Branch Operations Manager

1 month ago


Basingstoke, Hampshire, United Kingdom Williams Trade Supplies Full time

Job Overview:

We are seeking an experienced Branch Operations Manager to join our team at Williams Trade Supplies in Basingstoke. As a key member of our management team, you will be responsible for ensuring the smooth day-to-day operation of the branch and team.

About the Role:

The successful candidate will support the Branch Manager in leading the team to achieve exceptional customer service, sales growth, and operational efficiency. Key responsibilities include:

  • SUPPORTING THE BRANCH MANAGER IN DAY-TO-DAY MANAGEMENT OF THE BRANCH AND TEAM
  • DELIVERING EXCELLENT CUSTOMER SERVICE WHEN DEALING WITH CUSTOMERS IN-PERSON AND OVER THE PHONE
  • ATTRACTING AND RETAINING NEW CUSTOMERS THROUGH EFFECTIVE SALES AND MARKETING STRATEGIES
  • UNDERTAKING DAILY BRANCH ADMINISTRATIVE DUTIES, INCLUDING BANKING AND STOCK MANAGEMENT
  • Maintaining POS displays, branch appearance, and merchandise availability
  • ENSURING SAFE OPERATION AND USE OF THE WAREHOUSE
  • BUILDING RELATIONSHIPS WITH SUPPLIERS AND REPS

Requirements:

To be successful in this role, you will possess:

  • EXCELLENT COMMUNICATION SKILLS
  • A FOCUS ON UPHELDING EXCELLENT LEVELS OF CUSTOMER SERVICE
  • THE ABILITY TO DEVELOP LEADERSHIP AND MANAGEMENT SKILLS
  • GOOD ATTENTION TO DETAIL AND HIGH LEVELS OF ACCURACY IN WORK
  • ABILITY TO WORK WELL UNDER PRESSURE AND HAVE A FLEXIBLE APPROACH TO DUTIES AND RESPONSIBILITIES
  • AMBITION AND A WILLINGNESS TO LEARN
  • UNDERSTANDING OF HEALTH & SAFETY AND WORKING WITHIN APPROPRIATE GUIDELINES

Benefits:

As a valued member of our team, you can expect:

  • A SALARY OF UP TO £33,000 BASED ON LOCATION AND EXPERIENCE
  • A 40-HOUR WORKING WEEK, MONDAY TO FRIDAY
  • 33 DAYS ANNUAL LEAVE, INCREASING WITH LENGTH OF SERVICE
  • TRAINING AND DEVELOPMENT OPPORTUNITIES SPECIFIC TO YOU
  • PRIVATE MEDICAL INSURANCE FOR THE WHOLE FAMILY
  • DISCOUNTED SHOPPING PLATFORM
  • DISCOUNTED GYM MEMBERSHIP
  • CONTRIBUTORY PENSION SCHEME
  • COMPANY DISCOUNT ON OUR PRODUCTS
  • 24/7 EMPLOYEE ASSISTANCE PROGRAMME
  • LIFE ASSURANCE
  • CAR LEASING AND CYCLE-TO-WORK SCHEMES

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