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Global Logistics Support Specialist

1 month ago

Slough, Slough, United Kingdom Kuehne+Nagel Full time
Job Description

We are seeking a highly skilled Global Logistics Support Specialist to join our International team at QuickSTAT Global Life Science Logistics, a Kuehne+Nagel company.

About the Role

This is an exciting opportunity for a customer-focused individual to aid and assist clients in all phases of consignment preparation. You will be responsible for handling and monitoring client activities, ensuring compliance with all agreed company policies, as well as handling and monitoring live network activities to ensure adherence to agreed rate structures and pricing policies.

Your Responsibilities

  • Processing of consignment orders from clients via various channels, including email, telephone, and Quick's online booking portal;

  • Managing the green light approval process for consignments destined to non-EU destinations;

  • Providing clients with continuous status notifications and performing necessary follow-ups, including relaying details regarding flight and customs delays, proof of deliveries, additional charges, resolutions, etc;

  • Monitoring and actioning of client emails via shared mailboxes;

  • E nsuring compliance with company policies and procedures;

  • Calculating and arranging the positioning of suitable temperature-controlled packaging & logger supplies;

  • Tracking and tracing consignments and providing clients with status updates throughout transit. Process client's daily reports and manifests.

Your Skills and Experiences

  • Excellent customer service and telephone manner;

  • Comprehensive understanding of Courier/Freight Operations, including Import/Export/Warehouse & Transport;

  • Good understanding of World Geography;

  • Comprehensive understanding of various temperature-controlled packaging solutions available on the market to forwarders;

  • Knowledge of country-specific rules and regulations relating to the Importation and Exportation of pharmaceutical products;

  • Awareness of time zones for different regions and understanding of transit milestones (COB/POD);

  • Able to operate under sometimes pressurized situations;

  • Flexible (OT/BH cover may be required).

Compensation and Benefits

The estimated salary for this role is between £35,000 - £50,000 per annum, depending on experience. Additionally, we offer competitive wages, private medical insurance, contributory pension scheme, life assurance, PHI income protection, and Route 2 Rewards scheme, which offers discounts on various items and services. We also provide access to employee assistance programs, including 24/7 GP, legal, and financial advice, as well as mental health counseling.