Field Service Engineer

7 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Atlas Copco Airpower N.V. Full time
About the Role

We are seeking an experienced Field Service Engineer to join our team to maintain and service our rental fleet assets, providing a professional, competent, and prompt service to our customers.

Key Responsibilities
  1. Carry out work according to service schedules, conduct test procedures, and record information; highlight any service issues on site that may affect equipment performance, safety, and reliability.
  2. Effectively diagnose mechanical and electrical faults on a varied range of compressed air equipment and associated products.
  3. Conduct fault finding assessments and elimination processes.
  4. Understand, interpret, and follow drawings and diagrams.
  5. Induct customers as required, in the safe operations and use of the delivered equipment. Undertake informal training courses for customers when commissioning or setting up equipment at site.
  6. Request spare parts for maintenance and servicing.
  7. Identify correct manuals, select relevant spares, and follow correct documentation procedures.
  8. Assist Managers with client technical support.
  9. Complete concise reports, and when required, participate in discussions/meetings with customers.
  10. Participate in call out rota, answering telephone calls 24/7 when required and attend field call-outs as necessary.
  11. Maintain test instruments, ensuring they remain in good condition. Check calibration prior to use, follow correct operating instructions, and indicate when maintenance is needed.
  12. Offshore working when required.
Requirements
  1. Worked within a service environment/branch and have a proven track record with regard to product knowledge and professional interpersonal skills.
  2. Fault finding and diagnosis skills, and the ability to complete concise and accurate situation reports.
  3. Competent with electrical wiring and air diagrams & drawings, tracing faults through structured elimination process.
  4. Knowledge of international electronic systems, air systems, their symbols, diagrams, and colour codings/markings.
  5. Skilled in electrical fitting to modify, mount, and connect electrical components.
  6. An understanding of Atlas Copco products (PTS, PNS, XRVS, gensets, etc.) and/or knowledge of diesel driven air compressors and associated equipment, desirable but not essential.
  7. Formal recognised time served apprenticeship or relevant work experience or City & Guilds/BTEC equivalent or industry relevant qualifications.
  8. Full Clean Driving License.
What We Offer

This is a Field Based position covering the UK.

Applicants must have the appropriate right to work in the UK.

We are a diverse and inclusive company, where difference is valued and we share a deep sense of purpose and belonging.

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