Airport Lounge Host
2 days ago
About the Role
We are seeking a highly skilled and enthusiastic Airport Lounge Host to join our team at Swissport. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring our guests feel welcome, relaxed, and energized.
Responsibilities
- Provide a warm and friendly welcome to guests, ensuring a seamless check-in process and setting the tone for their experience.
- Manage capacity at peak times to maximize guest throughput and optimize the lounge experience.
- Work collaboratively with the team to ensure all food and beverage offerings are available and well-presented.
- Engage with guests while serving a range of drinks and food, providing knowledge of dietary and allergen information.
- Replenish stock levels and maintain high levels of organization and cleanliness within the lounge.
- Assist with stock delivery and rotation, waste management, and loading/unloading of the dishwasher.
Requirements
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with a keen eye for attention to detail.
- Computer literate, including using payment machines and Microsoft office.
- Ability to work as part of a team or be self-motivated to complete tasks.
- Ability to follow processes and procedures and to apply flexibility when required.
Benefits
- Free parking while at work.
- Industry-recognized food safety training and qualifications to FSA L2.
- Free meals and drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self-contribute.
- 24-hour employee assistance program.
- Discounted retail within the airport.
- Discounted access to Aspire lounge network for family and friends.
About Swissport
Swissport is the world's leading independent provider of airport services, offering a world of exciting career possibilities. We deliver outstanding customer experiences, bringing sophistication to everyday travel, and delivering our brand promise of 'the perfect start'.
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