Operations Director

4 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Concrete Full time

Job Summary

As a key member of the Concrete team, you will play a vital role in ensuring the delivery of excellent support services to customers with complex needs. You will work closely with other managers to guarantee that customers receive the right support at the right time across a range of commissioned services.

Key Responsibilities

  • Take operational lead in meeting contractual performance, monitoring and reporting on KPIs, and working with partners to meet targets.
  • Develop strong relationships with commissioners across all contracts.
  • Listen to the customer voice, ensuring that customers have several ways to influence our service and maximize the use of lived experience to improve services and approach.
  • Have oversight of customer journeys, including KPIs, to ensure customers progress through a tenancy-ready program.
  • Control budget spends across the service area, ensuring value for money at all times.
  • Support with tenders, bids, renewals, fundraising, and growth opportunities.

Requirements

  • A degree-level qualification or equivalent experience.
  • Strong business acumen and commercial awareness.
  • Excellent communication, influencing, and negotiating skills.
  • Significant experience in people management and HR processes.
  • Experience in supporting financial processes, including expenses and invoice processing.
  • Significant experience in working on project delivery.
  • An inspirational leader who can coach, develop, and empower others.
  • DBS check.

About Concrete

We are a company dedicated to giving those without a plan, voice, or home a chance to build concrete futures by tackling the issues that keep people from finding their own home.



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