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Retention Specialist

2 months ago

Newcastle upon Tyne, United Kingdom Verisure UK Full time
About the Role

We are seeking a skilled Retention Specialist to join our customer care team in Newcastle. As a key member of our team, you will play a crucial role in retaining our existing customers and ensuring their satisfaction with our services.

Key Responsibilities
  • Work in a call centre environment making outbound calls to existing customers to retain them
  • Deal with escalated high-level complaints and resolve issues efficiently
  • Establish, build, and manage strong long-term customer relationships
  • Ensure customer satisfaction and deliver first-class customer service
  • Liaise with various departments within the business and third parties to update customer records
Requirements
  • Experience in a call centre environment, preferably in an outbound or objections handling role
  • Confident dealing with high-level complaints and strong problem-solving skills
  • Excellent communication skills and attention to detail
  • Ability to multitask effectively and maintain high service quality
  • Teamworking skills and a passion for delivering exceptional customer experiences
Benefits
  • Comprehensive benefits package, including private healthcare and MediCash cash plan
  • Access to discounted gym and health club memberships
  • PerkBox rewards and discounts on our alarm systems
  • Cycle to Work Scheme for a greener lifestyle
About Verisure UK

Verisure UK is a leading provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across Europe and Latin America. Our mission is to provide our customers with peace of mind by protecting what matters most to them.

We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. Our customers are amongst the most satisfied and loyal in our industry, and we have strong growth and retention rates globally in consumer-facing services.