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Application Support Specialist

2 months ago

Surrey, United Kingdom Proactive Appointments Full time
Job Description

Job Title: Application Support Engineer

Job Summary:

We are seeking a highly skilled Application Support Engineer to join our team at Proactive Appointments. As an Application Support Engineer, you will play a critical role in ensuring the seamless functioning of our clients' software applications.

Key Responsibilities:

  • Provide expert assistance to clients, troubleshooting technical issues and collaborating with cross-functional teams to deliver exceptional customer service.
  • Support and administer MS SQL Databases, C#.net applications, and other related technologies.
  • Develop and maintain knowledge of database systems (SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript).
  • Utilize support tools, incident ticketing systems, and knowledge base platforms to meet agreed SLAs.
  • Collaborate with internal stakeholders to identify and resolve technical issues.
  • Stay up-to-date with industry trends and emerging technologies to ensure our clients receive the best possible support.

Requirements:

  • Bachelor's degree in information technology, computer science, or a related field.
  • ITIL Certification and experience in supporting and administering MS SQL Databases, C#.net applications.
  • Proven experience in application support, with a track record of troubleshooting and resolving complex technical issues.
  • Excellent analytical and problem-solving skills, with a keen attention to detail.
  • Outstanding communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders.
  • Customer-focused mindset with a passion for delivering exceptional support and exceeding client expectations.
  • Ability to thrive in a fast-paced, dynamic environment and work well both independently and collaboratively within a team.
  • Knowledge of IT security principles and practices.

Benefits:

  • Full private health insurance with no excess through our healthcare partner.
  • BUPA Dental Insurance.
  • 23 days holiday, rising to 26 days per year's service + all UK Bank Holidays.
  • Employer pension contributions up to 10%.
  • AXA Health employee assistance programme - 24/7 counselling helpline, 24/7 medical information helpline, LifeManagement helpline providing access to support on a range of everyday matters.
  • Work-life balance - flexible working and hybrid workplace.
  • Professional development including learning and development, individual development plans, formal mentorship programs, and professional tuition reimbursement.