Technical Infrastructure Operations Lead

4 weeks ago

London, Greater London, United Kingdom ALOIS Solutions Full time
About the Role

We are seeking a skilled Technical Infrastructure Operations Lead to join our team at ALOIS Solutions. In this role, you will oversee and manage the activities of the onsite/remote support team, ensuring seamless day-to-day operations.

Key Responsibilities
  • Operational Lead: Oversee, monitor, and manage the activities of the onsite/remote support team, providing guidance and direction as needed.
  • Reporting: Prepare weekly SLA/KPI reports/presentations for the weekly management call, highlighting key performance indicators and areas for improvement.
  • Service Request Management: Manage service requests from end-users, including preparing, building, provisioning, and decommissioning computing devices and accessories.
  • Incident Management: Provide IT helpdesk consulting and break-fix support to resolve technical issues in a timely manner.
  • Asset Audit Support: Assist with asset audits, including meeting room inspections, stock-room management, printer inspections, and IDF/MDF inspections.
  • Planned Software and Hardware Upgrade Support: Collaborate with stakeholders to plan and execute software and hardware upgrades, ensuring minimal disruption to business operations.
Requirements
  • 4+ years of relevant work experience in IT infrastructure operations.
  • Excellent understanding and communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
  • Fluent or advanced written and spoken English language competency skills.
  • Cultural sensitivity and the ability to work effectively in diverse environments, respecting different cultural backgrounds.
  • Strong time management skills, with the ability to prioritize tasks and meet deadlines.
  • Responsibility and a hardworking attitude.
  • College degree or above, preferably in a related field such as computer science or engineering.
  • Certifications equivalent to CompTIA A+, CompTIA Network+, and/or ITIL V4.
What We Offer

In exchange for your expertise and dedication, we offer a competitive salary range of £55,000 - £70,000 per annum, depending on experience, plus a range of benefits, including:

  • A comprehensive health insurance package.
  • Access to professional development opportunities, including training and certification programs.
  • A collaborative and dynamic work environment, with a strong focus on teamwork and innovation.
  • A flexible working arrangement, allowing you to balance work and personal responsibilities.

We believe that our employees are our greatest asset, and we strive to create an inclusive and supportive work environment that fosters growth and success. If you are a motivated and experienced IT professional looking for a new challenge, please apply today.

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