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Clinical Support Officer

2 months ago

Bangor, United Kingdom Betsi Cadwaladr University Health Board Full time

Job Overview

We are seeking a highly motivated and organized individual to join our team as an Appointment Clerk/Clerical Officer in the Acute Paediatric Department at Gwynedd Hospital, Bangor. The successful candidate will provide a professional, efficient, and effective booking service for a variety of acute paediatrics outpatient clinics.

The ideal candidate will have excellent communication skills, be able to work well under pressure, and have a pleasant customer-focused manner. The ability to speak Welsh is essential for this post.

Main Duties of the Job

The successful candidate will work as part of a small appointment team, supporting the delivery of Acute Paediatrics Service. This will involve working closely with other team members, as well as with other departments/teams, including clinic prep staff, medical secretaries, outpatient department staff, medical staff, specialist nurses, and admin Team Leaders and Managers throughout the service.

The successful candidate will be responsible for providing a high-quality booking service, ensuring that patients receive timely and effective appointments. They will also be required to work closely with other teams to deliver access targets and provide a patient-focused booking service.

Working Patterns

We are recruiting to two posts: one full-time post (37.5 hours per week) and one part-time post (22.5 hours per week). Working patterns are fixed to meet service needs.

Working for Our Organisation

Betsi Cadwaladr University Health Board (BCUHB) North Wales is a large health organization providing a full range of primary, community, mental health, acute, and elective hospital services for a population of around 700,000 across North Wales. We are committed to promoting equality and diversity and are proud to welcome applicants under the "Disability Confident Employer" scheme.

We offer a supportive and inclusive work environment, with opportunities for professional development and growth. If you are passionate about delivering high-quality patient care and are committed to excellence, we encourage you to apply for this exciting opportunity.