Restaurant Management Team Lead

3 weeks ago


Chippenham, Wiltshire, United Kingdom Whitehall Garden Centre Full time
Job Title: Restaurant Management Team Lead

Whitehall Garden Centre, a family-run and award-winning business, is seeking an exceptional individual to fill the position of Restaurant Management Team Lead at our Lacock branch. As part of an inspirational team, you will play a vital role in managing and controlling the restaurant, its staff, and resources, creating a welcoming dining environment.

The ideal candidate will possess a passion for customer service, with the ability to thrive in a fast-paced setting. Excellent communication skills and great motivation are essential to create a friendly atmosphere. The successful candidate will work 4 days during the week plus alternate weekends.

Duties include:
- Ensuring all customers receive excellent service and are offered assistance as needed
- Handling customer queries courteously and efficiently
- Empowering team members to understand their roles and responsibilities
- Catering to customers' needs and maximizing sales opportunities through motivated team members
- Identifying training needs and communicating them to the Restaurant Manager
- Resolving performance or disciplinary issues with team members and escalating them to the Restaurant Manager if necessary
- Providing feedback and coaching to improve team performance continuously
- Adhering to company procedures and statutory requirements
- Conducting health and safety checks as per company policy and statutory requirements
- Investigating and minimizing losses and damages to stock
- Ensuring accurate till and discount procedures are followed as per company procedures

Benefits Include:
- Free Parking on Site
- Generous Holiday Pay
- Great Staff Discount
- Workplace Pension Plan

Salary: £25,000 - £30,000 per annum (dependent on experience)

This is an exciting opportunity to join Whitehall Garden Centre's team as a Restaurant Management Team Lead.
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